Frequently Asked Questions
General Camp Questions
- How is J Robinson Intensive camps different?
- What is the difference between your 5-day and your intensive camps?
- What is the daily schedule?
- How do I contact the central camp office?
- What is the re-enrollment rate from last year?
- How can I request a roommate?
- What if I need to stay longer?
- Is there religion at your camp?
- When can I visit my camper? – is there something special on the last day?
- What happens if my child gets sick during camp? – or gets hurt right before? – do I get a refund?
- What is your cancelation policy?
- What kind of food should I expect?
- If my son/daughter has special food requests ie. Vegetarian/allergies – can I expect a menu change for them?
- How does my athlete get to and from your camps?
- Is there a hotel that a parent can stay at near campus? (Minnesota Camps only)
Registration/Payment Questions
1. How is J Robinson Intensive camps different?
J Robinson Intensive training camps offer more than what any other camp in the country can offer an athlete. We focus on mentally and physically preparing and athlete to train at a high level of intensity for longer periods of time. When you train with us you learn a new meaning of “hard work”.
2. What is the difference between your 5-day and your intensive camps?
Our 5 Day Camps include our younger athletes. We train athletes ages 8-18 for our 5 day camps. These camps are designed for a wide range of skill levels and ages, and may incorporate live competition as well as technique instruction.
At Intensive Camps, participants develop skills in a disciplined and focused environment. Working in the areas including but not limited to: technique, strength training, mental attitude, conditioning, and strategy. This type of camp is both mentally and physically demanding. Intensive Camps are very challenging, and designed for campers ages 14-18. Because of their demanding nature, Intensive Training Camps are not a good fit for all athletes.
3. What is the daily schedule?
For a sample of the daily schedule you can take a look online in the camp details section. Each day you will be required to attend different conditioning and training sessions. At camp a daily schedule will be posted in many places for review.
4. How do I contact the central camp office?
Our year round main office is located in Minneapolis, MN. Our office hours vary due to the camp season. Visit our Contact Us page
5. What is the re-enrollment rate from last year?
We have many repeat campers and referrals every summer. Each camp is different and able to give something different to each athlete – if you would like to know past results on a specific camp call main office.
6. How can I request a roommate?
Roommate requests can be done on registration or called in the office prior to camp. Roommates are assigned at check-in and can be arranged on site as well. Please note that roommate requests are not guaranteed but are usually no problem.
7. What if I need to stay longer?
You will not be allowed to stay in dorms longer than camp specific dates – plan on arriving and leaving on the first and last days of camp. Supervision is not provided outside of check in and checkout times.
8. Is there religion at your camp?
Every Sunday athletes are allowed to attend church service of the choice if their place of worship is within walking distance only. Campers are not allowed to enter a vehicle while they are at camp, even if it is with a parent/guardian.
9. When can I visit my camper? – is there something special on the last day?
You are welcome to visit your camper/s. Your camper will know their daily schedule and be able to let you know when to come and visit – contact your athlete for specific details and work out a time that works best with him/her. NOTE: campers are NOT allowed in vehicles at any time, plan your visits accordingly.
10. What happens if my child gets sick during camp? – or gets hurt right before? – do I get a refund?
If your athlete gets sick during camp we do have trained staff on duty 24 hours a day that can help your camper – we encourage any sick/ill campers to visit our trainers or tell staff of their ailments. If you get hurt right before camp you will want to call main office number ASAP – there is a Cancellation Request Form that must be filled out in order to formally cancel your application. You can review our refund policy in our Terms and Conditions – call main office with any questions.
11. What is your cancelation policy?
You can review our cancelation policy in our Terms and Conditions – call main office with any questions.
12. What kind of food should I expect?
Overnight campers will be fed 3 meals a day buffet style meals in addition there usually is pizza and subs may be available for purchase in the evening from the camp store. Commuter campers receive lunch and dinner only.
13. If my son/daughter has special food requests ie. Vegetarian/allergies – can I expect a menu change for them?
If you have a specific food allergy or request – please call it into the main headquarters and we will see what we can do for your specific request.
14. How does my athlete get to and from your camps?
Transportation to and from camp are your responsiblity. We provide a shuttle service to and from designated airports (complimentary for intensive camp, $20 roundtrip charge for 5-day camps). After registration in your confirmation materials there will be a travel form you must fill out and send back. Once our office has received your itinerary we will arrange for a shuttle accordingly. Please check with your travel form for the correct airport or bus station.
After we receive your travel plans, you will be able to view them when you log in to your account from our homepage. Please allow for 6-10 business days to process your paper work.
15. Is there a hotel that a parent can stay at near campus?
Below are three options of hotels close to campus that can accommodate you while you are visiting your camper in Minneapolis.
Days Inn Minneapolis/University of Minnesota
2407 University Ave SE
Univ. Ave SE & Washington Ave
Minneapolis, MN, 55414
612-623-3999
Radisson
615 Washington Ave SE
Minneapolis MN, 55414
612-379-8682
Holiday Inn
1500 Washington Ave. S
Minneapolis MN, 55454
612-333-4646
Registration/Payment Questions:
- How do I register and pay?
- What does tuition include?
- Do you offer discounted rates?
- Do you offer financial aid?
- Where do I find my confirmation materials after registering for camp?
- When is my full balance due?
- Can I pay some of my fee every month or do I need to pay all at once?
1. How do I register and pay?
You can register online, over the phone or by mail (click here for application). A non-refundable deposit is due at registration. Your entire balance is due 3 weeks before camp begins.
2. What does tuition include?
Tuition includes; 3 meals a day, housing and training for entire duration of camp – please see the camp details section of our website for further information
3. Do you offer discounted rates?
Yes, we offer different discount rates for groups, family, early registration and past campers, view our Discounts and Pricing online or call in to headquarters for your camp specifics.
4. Do you offer financial aid?
No, we do not offer financial aid for any of our camps – however, if you have specific questions about how to raise money or how to pay for camp, call in to headquarters, we will be happy to offer advice on fundraising and sponsorship ideas.
5. Where do I find my confirmation materials after registering for camp?
After registering for camp you will receive confirmation materials in the mail – if you do not receive 2 weeks after registering call in to headquarters and we can email or mail you a new copy – you can also find copies on line.
6. When is my full balance due?
Your entire balance is due 3 weeks prior to camp. Initially we need the non-refundable deposit, but the remainder will be due in full 3 weeks before camp begins. Campers who still owe a balance at check in will not be allowed to participate.
7. Can I pay some of my fee every month or do I need to pay all at once?
You are more than welcome to make payments online or call in our main office headquarters and make payments with credit card at any time. Also, feel free to mail in a check – what works for you will work for us. We will then keep track of where your balance is at and you can view your account online. You are only required to pay the non-refundable deposit at time of registration.
Supervision & Staff Questions:
- Staff to camper ratio?
- Who are directors and there experience?
- Does teaching curriculum change from site to site?
- How are campers placed into groups?
- How are male/female campers separated?
- Are there female staff?
Registration/Payment Questions
1. Staff to camper ratio?
We maintain a camper to staff ration of at least 10:1.
2. Who are directors and there experience?
We have top notch staff at J Robinson Intensive Camps – for biographies and details you can look at the Staff online or in our brochures – each camp varies
3. Does teaching curriculum change from site to site?
Each camp has specific curriculum that is followed. The curriculum might change from camp to camp due to duration of camps but, overall the basics will stay the same.
4. How are campers placed into groups?
On the first day of camp each camper is evaluated by age and skill level – they are placed into groups accordingly
5. How are male/female campers separated?
Male and female campers are separated in the dorms – each camper is read the rules on the first day of camp – if rules are broken which includes being in opposite sex rooms you will be sent home. You are roomed with athletes of your sex but will be training and practicing with the opposite sex.
6. Are there female staff?
Yes, we do have female staff at every camp – they are usually the trainers but can assist a camper or offer advice for any camper.
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1. If you have medication that your athlete may need to be reminded to take will some one be there to remind him/her?
Yes, our trainers can keep your athletes medication with them and remind them to take it every day – he/she will come take the medication and sign off on the day/time they took it.
2. My camper will have medication that he/she can remember to take but, I would like for someone to hold on to it for him/her is that available?
Yes, if your athlete would like our staff to hold on to his/her medication it can be locked up with our Camp Store manager – Camp Store Manager is NOT responsible for reminding campers or reviewing dosage amounts.
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Hockey Related Questions:
Intensive Hockey:
- Do I need to know how to skate before coming to camp?
- Is there goalie specific training?
- Should I pack off ice training clothes?
- How many extra jerseys should I bring?
- Do I need running shoes?
- Will there be much ‘free’ time?
- Will I be carrying my bag of hockey gear across campus or is there a locker that I leave my pads/skates/jersey at?
- Can I buy all the gear at camp? – do you sell sticks? What if mine breaks?
5 Day Hockey Questions:
1. Do I need to know how to skate before coming to camp?
Yes, intensive camp requires you to know how to skate, you are on the ice 3 times a day.
4. How many extra jerseys should I bring?
You receive 2 jerseys at the intensive camp so you do not need to bring a jersey.
6. Will there be much ‘free’ time?
No, you will want to plan on training close to 8 hours a day and will be allowed a couple of hours during the lunch hour and a couple hours at night for ‘free time’ but, most campers spend that time relaxing, doing laundry or contacting parents.
7. Will I be carrying my bag of hockey gear across campus or is there a locker that I leave my pads/skates/jersey at?
No, you can keep your equipment in the locker room for the duration of camp.
5 Day Hockey Questions:
1. What if my kid doesn’t know how to put on hockey gear?
If your child is 4-7 they will only have 1 ice session everyday so they can be dressed before practice with parental help. If your child is 8-12 they will need to be able to put on their equipment. (if players from both groups need help tying skates the staff will add assistance).
2. My camper does not know how to tie up his skates – will that be a problem?
No, there will be designated staff that can help with this.
3. What will the supervision be like for my 5 year old while at camp?
They will be supervised the entire time at camp from the time you drop them off to the time you pick them up.
4. What if my camper is the only one under the age of 10? What will he be learning?
If this is the case your child will be receiving a lot of one on one attention. With this age group we will direct a lot of attention on skating skills. The other main skill that will be covered will be puck control (skating with head up) and passing accuracy.
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Online Account Questions:
- How do I login?
- I do not have a password or I forgot mine, how do I find it?
- What if I do not have an email address or did not put one on my application?
- When typing in my username and password are they case sensitive?
- Where do I find my Confirmation Materials once I login?
- How do I make a payment online?
- I want to pay with credit card but do not want to type my numbers online, what do I do?
- I have received an email stating that my account has been updated. I have not done anything to my account, what does this mean?
- My name/address/phone number/roommate request etc is wrong – how can I change it?
- When I review my account, I see my camper is registered for the wrong camp. How do I get this corrected?
- I would like to change camps, what do I do?
- I have sent in my forms (Emergency, Medical History, Travel) but my account shows they are incomplete. Have you received them?
- I cannot download my Confirmation Materials?
1. How do I login?
You must first be registered for camp, either online, by mail, via fax, or over the phone with our staff. After getting registered you will be sent a confirmation email stating you are registered. The email address you provided on your application. In that email you will be provided with a username and log in link – follow the log in link.
2. I do not have a password or I forgot mine, how do I find it?
Just click on ‘Forgot your password?’ link on the login screen.
3. What if I do not have an email address or did not put one on my application?
If you do not have an email address that is no problem, you will not be able to view your account online and will be sent your confirmation materials in the mail.
4. When typing in my username an dpassword, are they case sensitive?
Your username is NOT case sensitive however, your password IS. Please be careful when typing in your password - it does make a difference if they are capital letters or not.
5. Where do I find my Confirmation Materials once I login?
After login, in the left menu, you will see 'FAQs', click on these and you will be able to download the entire packet. This includes a map and directions, a list of what to bring, all of the forms we will need from you, and everything else you will need to know before you arrive at camp. Please read over this material carefully.
6. How do I make a payment online?
After login, click on ‘make a payment’ on the left hand side of the screen. Type in the amount you want to pay along with your credit card information.
7. I want to pay with credit card but do not want to type my numbers online, what do I do?
That is no problem, you are able to mail in your information or call into the main office with your credit card information at any time to make payments – 612-349-6585.
8. I received an email stating my account has been updated. I have not done anythign to my account, what does this mean?
You will receive an email after anything on your account has been updated either by you or our main office. This could mean a payment has been received, your address has been updated, the spelling of your name has been corrected etc. To make sure your account is correct, log in to view your information.
9. My name/address/phone number/roommate request/etc. is wrong. How can I change it?
You are able to change your account on your own. Login to view your account, and in the 'Overview' section, click on 'Registration Details'. You can make the necessary changes and will need to scroll down to click on ‘Update My Account’ - you will then see ‘Account Updated!’ on the top of your screen to confirm you have made changes – you will also receive an email.
10. When I review my account, I see my camper is registered for the wrong camp. How do I get this corrected?
You will want to notify our main office of the error as soon as possible. The best way is to write an email to [email protected] informing them of the wrong camp information and what the correct camp should be. Please remember to include your camper’s name. You will receive an email confirmation when the change has been made. Please allow 5 business days for the change go through.
11. I would like to change camps, what to I do?
You will want to notify our main office as soon as possible. The best way is to write an email to [email protected] informing them of the current camp information and what the new camp information should be. Please remember to include your camper’s name. You will receive an email confirmation when the change has been made. Please allow 5 business days for the change go through.
12. I have sent in my forms (Emergency, Medical History, Travel) but my account shows they are incomplete. Have you received them?
Please allow for 6-10 business days after mailing your papers for them to be processed in our office. If your account does not reflect your papers being received after 10 full business days please contact the main office in Minneapolis.
